Refund policy

Last updated: 20 May 2020

Refund policy

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

Refer to the below notice for further information on the refund and return policy enforced by Glamabox Cosmetix ☆ in accordance with The Queensland Government Office of Fair Trading and Australia Consumer Law.

If the product has left the store, we can no longer guarantee that the product has not been tampered with or left out in the sun which may change the products components causing it to no longer be effective in doing what it was designed to do.

Please retain your original receipt as proof of purchase.

All returns must be in original condition, unopened and unused (unless faulty).

Online returns must be made within 14 days of Delivery, except when an item is faulty and covered by a warranty period. 

It is the customer’s responsibility to retrieve any items that Glamabox Cosmetix ☆ deem to be in unacceptable condition (unless faulty) or outside of the mentioned time frame. Glamabox Cosmetix ☆ will not pay to return items in unacceptable condition.

Glamabox Cosmetix ☆ takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.

Coupon codes cannot be returned or exchanged and cannot be applied to exchanges.

Once Glamabox Cosmetix ☆ receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.